Legal
Terms of use
Last updated August 28, 2026 · VisitPass, PBC, Seattle, Washington
These terms cover visitpass.co and the VisitPass service. Creating an account or booking a walkthrough means you agree to them.
The service
VisitPass helps hosts invite visitors, issue time-limited passes, notify hosts at arrival, and keep a guest book. We are not a physical access-control installer and we do not operate your doors.
Accounts and fees
Plans are billed per location each month, unless an enterprise order says otherwise. Visit allotments are listed on the pricing page. Fees are in USD and exclude taxes.
Your responsibilities
You must have a lawful reason to invite a visitor and to collect any contractor documents. You decide who may host, who may staff the desk, and who may export the emergency list.
Acceptable use
Do not use VisitPass to send unrelated marketing, to collect documents you are not entitled to hold, or to impersonate another building. We may suspend accounts that abuse invitations.
Warranties and liability
The service is provided as available. We do not promise every SMS will land on every carrier. To the extent allowed by Washington law, VisitPass is not liable for indirect damages, and our aggregate liability over twelve months is limited to fees you paid in that period.
Term
Monthly plans renew until cancelled. Enterprise orders follow their paper. We may terminate for material breach after notice.
Law
Washington law governs. Courts in King County, Washington have exclusive jurisdiction, except where applicable law requires otherwise.
SMS terms
VisitPass sends automated transactional text messages about a scheduled visit. Messages may include visit verification, entry pass delivery, document reminders, schedule updates, and check-in instructions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of visiting or of buying any service.
By checking the opt-in on an invite or at the desk, a visitor agrees to receive those messages from VisitPass. Hosts must only invite people they have a lawful reason to contact. Carriers are not liable for delayed or undelivered messages.
The standard visitor opt-in reads: “I agree to receive automated transactional text messages from VisitPass, regarding my scheduled visit. Messages may include visit verification, entry pass delivery, document reminders, schedule updates, and check in instructions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. View Terms and Privacy Policy.”
Contact
VisitPass, PBC, 918 Pine Street, Suite 400, Seattle, WA 98101 · [email protected]